Support & FAQ

Level edits save automatically. Wait for Level saved automatically before leaving the editor. If you see a save error, check your connection and retry the change.

In Settings, use Save details for the name, keywords and description, and Save page for page sections. These saves do not publish a private draft: use Publish Backrooms when you are ready to make it public.

Yes. While signed in to the account that created it, choose Test 3D or 2D beside the editor’s draft status. From My Backrooms, Preview draft lets you check its introduction page.

Test the route from the starting point to the trophy, including any keys, doors and stairs. Previewing or playing your draft does not publish it. See the creation tutorial for a first playable layout.

Yes. Open My Backrooms and choose Edit. Saved changes update the world that other people can play.

To hide it while you work, choose Manage → Make private in the editor. It will be hidden from Search and other players will no longer be able to open its page. You can publish it again when you are ready.

After publishing, use Share link in the editor. The link opens your Backrooms’ public page, where visitors can read about it and choose how to play.

A link does not give access to a private draft. If a previously working link becomes unavailable, the creator may have made the Backrooms private or deleted it, or it may have been removed through moderation.

Publish it and add descriptive Keywords in the editor’s Settings, then choose Save details. Search matches keywords, so include words for the theme and experience, such as maze, puzzle or arcade; the name and description alone do not provide those search terms.

Try Search sorted by Newest to browse recently created public Backrooms. Featured is a selected collection: publishing does not automatically add a world to it.

Open Levels in the editor. Choose Add a level (new floor on top) to add a floor, or edit This level’s name to rename the current one. Any diamond cost for adding a level is shown on the button.

Deleting a level permanently removes its content. Every Backrooms must keep at least one level.

MyBackrooms lets you build liminal places, escape routes and atmospheric stories with a visual editor. Shape multiple floors, stairs, arches and pools; add characters, dialogue, inventory items and puzzles. Players can explore in first-person 3D or overhead 2D, right in their browser.

Sign in, choose New Backrooms, pick a starter or an empty room and select Start building. No coding is needed. Follow the step-by-step tutorial to build, test and publish your first world.

When available, Start from a prompt offers optional AI generation of an editable world or story. The Diamond price is shown before you generate. You can always build and edit manually.

You can explore and play public Backrooms without an account. Sign in to create your own worlds, vote, manage diamonds, hide creators or save completion times on leaderboards. Start with Search or Featured.

Both modes explore the same Backrooms: choose Play in 3D for a first-person view or Play in 2D for an overhead view.

In 3D, open the gear menu and choose Controls. You can switch between Walk (FPS) and Point & click. In 2D, use the ? controls button. The help explains the keyboard or touch controls for your device.

Open the gear menu while playing and turn off available visual effects, such as Bloom, Particles, Shadows or God-rays. The options depend on the map. You can also return to the Backrooms’ play options and try 2D.

Sign in before starting a run if you want to save a leaderboard time, and finish by reaching the trophy. Check the completion screen for RUN SAVED or RUN NOT SAVED: a time displayed on your screen is not by itself confirmation that the result was saved.

2D and 3D have separate leaderboards, each showing the top 10 entries. Check the board for the mode you played; a saved run may be outside the displayed ranks.

Opening an in-game menu pauses movement and hazards, but the run timer keeps running.

Playing, creating a basic Backrooms, editing its layout and publishing are free. Diamonds pay for optional creator features such as AI generation, additional levels, custom wall textures, pictures and 3D models.

Open My diamonds to see your balance, current packs and Recent activity. Check the cost shown for the action you want to use; costs and pack prices can change.

Custom wall textures are paid once per wall, pictures once per slot, and custom 3D models once per room. Replacing content in a location you have already paid for is free. Using a new location may cost diamonds; a new AI generation is a separate action.

After checkout, the wallet checks whether your purchase has been credited. This may take a minute. Use Check again on the purchase confirmation page, then check your balance and Recent activity in My diamonds.

Please do not pay again to resolve a missing credit. If it still does not appear, contact support with the purchase reference, date and pack you bought. Do not send your full card details.

Public text and uploaded images are checked by an automated content-safety system. If a submission is blocked, read the message, revise the text or image and try again. If the checking service is unavailable, try again later.

Custom 3D model files and videos are not covered by that automatic text-and-image screening. Creators remain responsible for what they share, and published content can be reported for review.

You do not need an account to report a public Backrooms. On its public page, use Report this content in the footer. While playing, open the gear menu in 3D or the flag button in 2D and choose Report this map. Submit the report for the moderation team to review.

While signed in, choose Hide this creator in the footer of one of their public Backrooms pages. Their maps are hidden from your Search and Featured results, and their leaderboard entries are hidden from you.

You can undo this in account settings under Hidden creators. Hiding changes what you see; use Report if you want to flag content for moderation.

Backrooms are made by users, so their themes and difficulty vary. Explore selected worlds on Featured, and preview a map before sharing it with children or a class. Our Safety for parents & teachers page explains the platform’s features and safeguards.

Open your profile, choose a JPG or PNG up to 4 MB, then select Upload photo. The image is cropped to a square and checked by Azure Content Safety before it becomes publicly visible. Changing your profile photo is free.

If an upload is rejected or cannot be checked, your current photo stays in place. Use Remove photo to return to the default profile icon. The avatar generator is temporarily paused.

You can permanently delete your account and its content. Sign in, open Personal data, then choose Delete. This also deletes your Backrooms, their levels and uploaded content, including published Backrooms. Save anything you want to keep before continuing: deletion cannot be undone.